Updated May 4, 2023

FOR MERCHANDISE

Delivery 

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows: USA: 3–4 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at ORDERS@DELTA88.VIP with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders 

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

Tip: Check out Printful's production footage to see how we fulfill specific products. 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at ORDERS@DELTA88.VIP. 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at ORDERS@DELTA88.VIP within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns 

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at ORDERS@DELTA88.VIP! 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at ORDERS@DELTA88.VIP with photos of wrong/damaged items and we’ll sort that out for you. 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at ORDERS@DELTA88.VIP within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

See the latest version of Printful's Return Policy here.

 

FOR DELTA 8 & CBD PRODUCTS

Order Processing:

In most cases, orders placed before 11 AM CST will go out the same day. Orders placed after 11 AM will go out the following day unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season. 

Shipping Methods:

All packages are shipped via USPS or UPS. 

USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).

Delivery Times:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Delta 88 and must be resolved by contacting USPS (see contact information below).

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

State Laws:

All consumers are required to abide by state and local laws. 

Shipping Rates:

All additional shipping methods and rates are listed when you place your order at check out. In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided due to restrictions set by your state. We currently do not ship to Alaska, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Virginia, and Washington. As your state’s laws change allowing for Delta 8 products to be shipped, we will update our shipping areas accordingly. Please contact our Customer Support Team for additional information. 

Back Orders:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other methods of payment.

Damaged Or Missing Products/Orders:

In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to ORDERS@DELTA88.VIP, and we will assist you in resolving the problem.

QUALITY GUARANTEE:

At DELTA 88 we believe transparency gives our customers peace of mind. Know what you are buying and using through our 3rd party testing results.  Every batch of CBD oil processed goes through rigorous testing following strict state hemp laws.

See DELTA 88’s recent batch Lab Results.